AxessPointe Community Health Centers, Inc. Partners with InDemand to Improve Patient Care

Jan. 17, 2018 — Increasing access to qualified medical interpreters through video remote interpreting supports better communication between patients and clinicians.

AxessPointe Community Health Centers, Inc. announced a new partnership with InDemand Interpreting, a technology-enabled medical interpreting company, to implement InDemand video remote interpreting (VRI) across the health system to better support patient and provider communication. AxessPointe provides affordable, high-quality and compassionate healthcare to families and individuals in Summit and Portage counties. This collaboration with InDemand enables AxessPointe to bridge the communication gap between limited English proficient (LEP), Deaf and hard of hearing (HOH) patients and their clinicians.

Patients with communication barriers now have access to VRI to improve the quality and timeliness of their care. InDemand Interpreting immediately connects healthcare professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs).

“AxessPointe is proud to partner with InDemand Interpreting to implement VRI within our clinics,” said Chris Richardson, CEO of AxessPointe. “We will be able to provide better communication for those who require interpretation services and in turn, they will feel more comfortable and have a great patient experience.”

InDemand Interpreting VRI devices are now available at three of the six AxessPointe clinics, connecting patients and providers to medically qualified interpreters at the touch of a button.

“Today’s healthcare providers are facing the challenge of meeting the communication needs of an ever-growing, diverse patient population while delivering higher quality and more efficient patient care,” said InDemand Interpreting Chairman and CEO Cecil Kost. “InDemand VRI supports these objectives by enabling on-demand access to the most experienced medical interpreters, ensuring every patient receives effective communication.”

About AxessPointe

AxessPointe Community Health Centers, Inc. is a federally qualified health center with five current locations in Northeast Ohio, including three in Akron, one in Kent and one in Barberton. An FQHC is a not-for-profit corporation that delivers primary medical, dental and preventive health services in medically underserved areas. AxessPointe also provides behavioral health services and has a dedicated women’s health clinic. Originally named Akron Community Health Resources, Inc., the first center was located in Akron, and received funding in 1994 from the Bureau of Primary Health Care to establish the first federally qualified health center in Summit County. AxessPointe now employs more than 100 care providers at its five locations. Visit axesspointe.org to learn more.

About InDemand Interpreting

InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com

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