Patient Bill of Rights

  • To receive quality medical and dental care regardless of your age, sex, religion, national origin, sexual preference, disability, health status or ability to pay.
  • To be treated with respect by AxessPointe Community Health Center.
  • To information contained in your medical record. You also have the right to participate in decisions involving your health care.
  • To personal privacy. Any discussion, consultation, examination and/or treatment regarding your care will be done discreetly.
  • To confidentiality of your medical record and other information related to your medical condition.
  • To be seen in a safe and clean environment.
  • To have special needs met, such as an interpreter to help with communication.
  • To appoint a person to make health care decisions on your behalf in the event you lose the ability to do so.
  • To make advance directives regarding your medical care and have them honored.
  • To file a complaint about your care without fear of penalty, to have your complaint reviewed, and when possible, resolved.

Your responsibilities as a Patient are:

  • To provide, to the best of your knowledge, complete information about your symptoms, past illnesses, medications and other matters relating to your plan of care.
  • To schedule and keep doctor/dentist appointments, or call to cancel your appointment if you cannot be there.
  • To notify the Network of any changes in address, family members or insurance coverage (provide a current copy of insurance card).
  • To ask questions when you do not understand explanations about your care or services.
  • To be responsible for your actions if you refuse treatment or do not follow your physician’s/dentist’s instructions.
  • To follow the organization’s policies.
  • To be courteous and considerate of AxessPointe personnel and other patients.